1.3 Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide web services and functionalities for users. For example, they enable you to improve your experience on the Websites and enable the Websites to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the Websites or browse from one page to another.
1.4 You do not need to have cookies turned on to visit most of the Websites. However, having cookies switched on should allow for a smoother and more tailored browsing experience, and is required for certain parts of the Websites’ functionality. In the majority of cases, a cookie does not provide us with any personal information.
You may visit the Site without directly providing any information about yourself. Where we request specific information, we will always respect the personal information you send us and we take reasonable steps to ensure your personal data is protected against unauthorised access. We will not request information unless it is necessary to do so and will ensure appropriate measures to keep information accurate, up-to-date and to prevent unauthorised disclosure.
When we do collect personal information from you in connection with your use of our Site, it may include such personal information as:
- your name and email address for the purposes of the "Contact Us" section of the Site; and
- information collected by cookies on the Site as set out below.
We process this data in connection with our legitimate interests, it being necessary to allow us to contact you in respect of your queries submitted through the Site and to monitor and improve the performance of the Site.
In connection with the provision of Smart Meters to utility providers and the administration of these relationships, we may occasionally receive personal data indicating the address at which such a smart meter is located. We, however, take proactive steps to avoid receiving this data and in cases where it is received we have processes in place to ensure it is promptly deleted.
We will never sell your information to any other companies, but may disclose your information to our service providers who provide us with services and/or help to administer the Site. We may also disclose your information where we are required to do so by applicable law.
We will only hold your personal information on our systems for as long as is necessary for the relevant purpose for which it was collected and for purposes of compliance with our legal obligations. We will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.
You can request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You can request an electronic copy of your personal data be sent to you, or to another organisation should you wish. You also have a right to require us to stop processing your personal information unless we have a legal justification for doing so. If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.
If you have questions or comments about our Privacy Statement or if you wish to exercise your right to access, correction or erasure mentioned above, please contact:
Company Secretariat at email@example.com
If you have any concerns or complaints as to how we have handled your personal data you may lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. They are used to help you navigate websites efficiently and perform certain functions.
Cookies can be classified by duration and by source:
Session cookies – a cookie that is stored temporarily and is destroyed when you close the link.
Persistent tracker cookies - a cookie that enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.
Cookies can be classified as first party or third party cookies if they are either issued by the website that you are visiting or by a site other than the one you are currently surfing.
The cookies used by Calisen fall into the following categories:
- Essential (classified as ‘strictly necessary’) cookies: these are essential in order to enable you to move around the website and use its features, such as accessing secure areas. A session cookie is only stored on your computer’s hard drive for the duration of your visit (known as an 'active session'). It is removed as soon as the active session has ended.
- Performance cookies: these are used for web analytics to track site usage, page visits and monitor visitor trends over time. The data collected is limited to managing the performance and design of the site. These cookies are third-party cookies (Google Analytics) but the information obtained is for the exclusive use of Calisen and its group companies.
- Functionality cookies: these allow the website to remember choices you make (such as language or the region you are in) and provide enhanced, more personal features.
The specific cookies we use on the Site are:
_ga which is created by Google Analytics and is used to identify unique users and it expires after 2 years
_gat which is created by Google Analytics and is used to throttle the request rate and it expires after 1 minute
_gid which helps to count how many people visit your website by tracking if they’ve visited before
There are a number of options available to opt-out for cookies. You can set your browser to either block all cookies; to only allow “trusted” sites to set them, or to accept cookies only from the websites that you are currently on. If you choose to block all cookies, you may experience problems accessing certain areas of this website.
You can find out more about cookies at www.allaboutcookies.org and the site will give you guidance on how to control and delete unwanted cookies you have already accepted.
If you would like to opt out of certain third party cookies on this website please follow the links below:
2.1 Cookies may be either "persistent" cookies or "session" cookies. Calisen Websites use both persistent and session cookies.
2.1.1 A persistent cookie consists of a text file sent by a web server to a web browser, which allows us to collect and analyze (on an anonymous basis) traffic and use of the Websites, monitor the system and improve operating performance, for example, store your preferences to enhance your subsequent visits. It will not be automatically deleted when the browser is closed but is stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
2.1.2 A session cookie is essential to ensure the correct functioning of the Websites and is used to manage registration/login and access to reserved features. It is stored temporarily during a browsing session and will expire at the end of the user session, when the web browser is closed.
2.2 Cookies can be set by the website you visit, called first party cookies, or they may be set by other parties, these are called third party cookies. First party cookies are specific to the website that created them, They enable us operate our Websites and services efficiently and to track the patterns of behaviour of our Website users. Third party cookies enable third party features or functionality within our Websites, such as site analytics, advertising and social media features. We do not control how these third parties use your information, nor do we retain access to the information collected by third party cookies, The information is controlled wholly by that third party and is subject to their own policies. We use both first and third party cookies to operate, understand and improve our Websites, specifically:
2.3.1 Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website and services to, among other things, track the activities of Website visitors and users, help us manage content, and compile statistics about website usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
2.3.2 Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
A complete list of the cookies and other tracking technologies we use is set out in the table at the end of this policy. This list (together with the rest of this policy) is subject to change from time to time.